You’re drowning in emails, overwhelmed with client correspondence and project timelines. You’re worried your clients feel forgotten, but you can’t get out of the day-to-day long enough to give them the attention they deserve, so you’re stuck between delivering the results they want or the experience they expect—and not doing either as well as you’d like.
DOES THIS SOUND FAMILIAR?
✔ You’re the owner of a digital marketing agency, so happy clients are essential to success
✔ You don’t know how to deliver a consistently good, referral-worthy client experience
✔ You hope if you can get your clients results, they’ll forgive a bad client experience
✔ You wish you could clone yourself to meet with clients and manage client communications
✔ You’ve hired client account managers before, but they didn’t deliver on your expectations
✔ You’re tired of dropping balls and managing angry client calls and bad Google reviews
WHY CLIENT ACCOUNT MANAGEMENT?
Because you can’t do it all
Truth? You can’t do it all (none of us can). So, you have to choose what you want to do better: The zone of genius you founded your business on or client management. We vote your zone of genius. Because our zone of genius just happens to be client management, so we can handle the five-star experience while you deliver those referral-worthy results. No more dropped balls, angry client calls, or bad Google reviews. You deliver on the results you promised, and we’ll deliver on the experience that keeps your clients hiring you again and again.
“We have been using Taylor's team for account management services inside of our agency, Eight Loop Social, and it is just so bloody-easy to do, it's one last thing to worry about. Highly highly recommend...”
- Cat Howell, Agency Owner
"Taylor and her team were able to come in, see what areas they could work on to already help us out and immediately as I say, freed us up and we're getting quality and experienced people in the agency immediately to help us out with our growth."
- Tom Breeze, Agency Owner
"Working with my CAM from DOT & Co. is life-changing! We're learning how to create amazing processes so we can better define our client management."
- Isobel Burns, Agency Owner
HOW WE CAN HELP
Full-service Client Account Management
Don’t have a process of onboarding new clients? Don’t have time to reply to every client email? (No judgement—there are a lot of them!) We’ll tailor account management to your unique agency and its needs. Whether you need a seasoned project manager or weekly campaign reporting, our experienced Client Account Managers are up to the task.
Daily Client Communication
Campaign & Project Reporting
Agencies We Work With
Search Engine Optimization
Coaches & Courses
Graphic & Website Design
AS FEATURED IN
MEET DOT & Co.
Digital Marketers Turned Client Account Managers
We’re DOT & Co., once a digital marketing agency like yours, now we’re here to help you do what we did for ourselves: Create experiences that make your clients weak in the knees. Not only will we nurture lasting relationships with your clientele, we’ll free you up to focus on your zone of genius in your business.
Happy Clients Are A Click Away
Ready for happier clients? We thought so. Apply to work with us.