Because you have better things to do than answer emails all day

CLIENT MANAGEMENT for DIGITAL MARKETING AGENCIES

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Because you have better things to do than answer emails all day

CLIENT MANAGEMENT for DIGITAL MARKETING AGENCIES

You’re drowning in emails, overwhelmed with client correspondence and project timelines. You’re worried your clients feel forgotten, but you can’t get out of the day-to-day long enough to give them the attention they deserve, so you’re stuck between delivering the results they want or the experience they expect—and not doing either as well as you’d like.

DOES THIS SOUND FAMILIAR?

You’re the owner of a digital marketing agency, so happy clients are essential to success

You don’t know how to deliver a consistently good, referral-worthy client experience

You hope if you can get your clients results, they’ll forgive a bad client experience

You wish you could clone yourself to meet with clients and manage client communications

You’ve hired client account managers before, but they didn’t deliver on your expectations

You’re tired of dropping balls and managing angry client calls and bad Google reviews

WHY CLIENT ACCOUNT MANAGEMENT?

Because you can’t do it all

Truth? You can’t do it all (none of us can). So, you have to choose what you want to do better: The zone of genius you founded your business on or client management. We vote your zone of genius. Because our zone of genius just happens to be client management, so we can handle the five-star experience while you deliver those referral-worthy results. No more dropped balls, angry client calls, or bad Google reviews. You deliver on the results you promised, and we’ll deliver on the experience that keeps your clients hiring you again and again.

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Testimonials from Agency Owners

“We have been using Taylor's team for account management services inside of our agency, Eight Loop Social, and it is just so bloody-easy to do, it's one last thing to worry about. Highly highly recommend...”

- Cat Howell, Agency Owner

"Taylor and her team were able to come in, see what areas they could work on to already help us out and immediately as I say, freed us up and we're getting quality and experienced people in the agency immediately to help us out with our growth."

- Tom Breeze, Agency Owner

"Working with my CAM from DOT & Co. is life-changing! We're learning how to create amazing processes so we can better define our client management."

- Isobel Burns, Agency Owner

HOW WE CAN HELP

Full-service Client Account Management

Don’t have a process of onboarding new clients? Don’t have time to reply to every client email? (No judgement—there are a lot of them!) We’ll tailor account management to your unique agency and its needs. Whether you need a seasoned project manager or weekly campaign reporting, our experienced Client Account Managers are up to the task.

OUR SERVICES

  • Client On-Boarding
  • Daily Client Communication
  • Weekly Meetings
  • Project Management
  • Sub-Contractor Management
  • Campaign & Project Reporting
  • Client Invoicing
  • Client Gifting

Agencies We Work With

Search Engine Optimization

Lead Generation

PPC Advertising

Content Creation

Coaches & Courses

Video Production

Graphic & Website Design

Website Development

E-Commerce

Business-to-Business

AS FEATURED IN

Perpetual Traffic Podcast Taylor McMaster

MEET DOT & Co.

Digital Marketers Turned Client Account Managers


We’re DOT & Co., once a digital marketing agency like yours, now we’re here to help you do what we did for ourselves: Create experiences that make your clients weak in the knees. Not only will we nurture lasting relationships with your clientele, we’ll free you up to focus on your zone of genius in your business.

Happy Clients Are A Click Away

Ready for happier clients? We thought so. Apply to work with us.